Bloomberg-ի փոխանցմամբ՝ Microsoft-ն արհեստական բանականության պատճառով կրճատել է 10,000 աջակցման հաստիք

57 աղբյուր
computerworld.com
  • Bloomberg-ը երկուշաբթի հայտնել է, որ Microsoft-ը կրճատել է իր աջակցման ծառայության աշխատակիցների թիվը շուրջ 10,000-ով, քանի որ ԱԲ-ն ստանձնում է հաճախորդների ստանդարտ հարցումների սպասարկումը:
  • Uber-ը անցյալ շաբաթ կրճատել է հաճախորդների սպասարկման թիմի 10%-ը. սա առաջին անգամն է, որ ընկերությունն աշխատատեղերի կրճատումն ակնհայտորեն կապում է ԱԲ-ի ներդրման հետ:
  • Forrester-ը կանխատեսում է, որ մինչև 2030 թվականը հաճախորդների սպասարկման աշխատատեղերի 49%-ը կվերանա, թեև որոշ ընկերություններ, որոնք աշխատակիցներին փոխարինել էին ԱԲ-ով, արդեն փոխում են իրենց որոշումը:
Աղբյուրներ (57)
  1. 1 AI CUTS THOUSANDS OF CUSTOMER SERVICE JOBS ... x.com
  2. 2 Uber Cuts 10% of Customer Service Jobs, Citing 'Embrace' ... finance.yahoo.com
  3. 3 Uber cuts 10% of customer service jobs, citing 'embrace' of AI www.straitstimes.com
  4. 4 AI Will Reshape Customer Service Jobs In Dramatic Ways www.forrester.com
  5. 5 Employers who laid off workers citing AI are already starting to regret it www.cnbc.com
  6. 6 Microsoft racks up over $500 million in AI savings while ... finance.yahoo.com
  7. 7 Microsoft Says AI Saved Over $500 Million in CX Operations nearshoreamericas.com
  8. 8 Uber cuts 10% of customer service team as it embraces AI www.customerexperiencedive.com
  9. 9 Commonwealth Bank cuts more tech jobs ia.acs.org.au
  10. 10 CBA sets out plan to retrain workers in AI age and as job ... www.afr.com
  11. 11 Top Australia Banker Flags Job Cuts as More AI Tools Roll Out www.bloomberg.com
  12. 12 Top Australia bank CEO says AI will mean smaller teams, no use ‘pretending otherwise’ www.straitstimes.com
  13. 13 AI Reshapes Customer Services Jobs: Are You Ready? www.forrester.com
  14. 14 Half of current customer service jobs will be lost to AI by ... www.customerexperiencedive.com
  15. 15 Forrester: AI-Led Job Disruption Will Escalate, While Fears Of ... investor.forrester.com
  16. 16 Australia's CBA halts AI-driven layoffs amid union pressure www.americanbanker.com
  17. 17 Will AI Replace Call Center Agents www.retellai.com
  18. 18 Tech Layoffs Impact Over 164000 Employees in 2026 ... www.youtube.com
  19. 19 Will AI Replace Call Center Agents? supportyourapp.com
  20. 20 Microsoft is laying off 4800 workers: 'AI is changing how ... abcnews.com
  21. 21 COMMONWEALTH BANK AI JOB CUTS: Dozens of frontline ... www.facebook.com
  22. 22 Will AI Replace Call Center Jobs or Just Enhance Human Agents? www.reddit.com
  23. 23 Microsoft Layoffs Put Its AI Sales, Support Model Under ... erp.today
  24. 24 Commonwealth Bank of Australia cuts 170 technology jobs ... www.reddit.com
  25. 25 Will AI Replace Call Center Agents? The Answer May ... www.lindy.ai
  26. 26 With its latest layoffs, Microsoft goes all in on AI www.computerworld.com
  27. 27 AI is coming for our jobs-yes, call centers www.reddit.com
  28. 28 Microsoft cuts 4800 jobs amid AI-driven layoff wave www.youtube.com
  29. 29 Commonwealth Bank to Cut More Jobs Amid Broader AI ... www.bloomberg.com
  30. 30 Uber has cut 10% of jobs in its customer service operations ... www.instagram.com
  31. 31 Hyatt says AI isn't replacing workers—it's giving them ... fortune.com
  32. 32 Uber slashes its customer service roles by 10% in AI push www.linkedin.com
  33. 33 How the World's Biggest Hotel Chains Are Actually Using AI whiteskyhospitality.com
  34. 34 Customer Service Jobs: Half Gone Because of Ai by 2030 www.cmswire.com
  35. 35 Top Case Studies for Hotel AI Customer Service Agents www.nurix.ai
  36. 36 Uber cuts 10% of customer service staff in favor of AI www.reddit.com
  37. 37 Transforming Hospitality: AI's Game-Changing Role in Hotels transformhospitality.com
  38. 38 Hyatt Case Study, AI-Driven CXone - NiCE www.nice.com
  39. 39 Will AI Replace Customer Service by 2030? Jobs & Skills coursiv.io
  40. 40 Microsoft's $500M AI Cost Cut in Contact Centers www.linkedin.com
  41. 41 AI in Customer Support: No Mass Layoffs, New Roles ... www.linkedin.com
  42. 42 Will bots replace customer service reps? - Dixa www.dixa.com
  43. 43 Will AI replace customer service jobs? What the 2026 data ... www.klaviyo.com
  44. 44 Microsoft saved $500 million last year by using AI in its call ... www.facebook.com
  45. 45 Microsoft Using More AI Internally Amid Mass Layoffs www.bloomberg.com
  46. 46 Artificial Intelligence Customer Service Jobs Washington DC www.ziprecruiter.com
  47. 47 Dynamics 365 Customer Service www.microsoft.com
  48. 48 AI Is Replacing Customer Service Jobs at CBA, Microsoft, ... finance.yahoo.com
  49. 49 AI-powered success—with more than 1000 stories of ... www.microsoft.com
  50. 50 Microsoft is setting up a new organization with 6000 ... www.facebook.com
  51. 51 AI Will Reshape More Jobs Than It Replaces www.bcg.com
  52. 52 Microsoft Deploys 6000 Employees to Support Business AI ... www.bloomberg.com
  53. 53 Watch Microsoft's 6,000-Person AI Push www.bloomberg.com
  54. 54 Dhanushi lost her job the same day CBA rolled out an AI chatbot. It may just be the beginning www.theguardian.com
  55. 55 Watch AI Coming for Customer Service Jobs: Verizon CEO www.bloomberg.com
  56. 56 Microsoft's Job Cuts Point to Squeeze From Rising ... www.bloomberg.com
  57. 57 Uber cuts 10% customer service jobs as AI becomes latest ... economictimes.indiatimes.com
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